IT software that triages tickets, books visits, and bills the hour.
Break-fix calls, server emergencies, network installs, MSP recurring work — CrewRunner answers every ticket call, qualifies the issue, and books the right tech with the right gear.
Founding-member pricing — locked for life. No spam, ever.
The problem
Why it technicians lose money to the back office
Missed calls = lost MRR
Every missed call from a managed-service client is an SLA hit. CrewRunner answers 24/7 in your voice, triages by severity, and pages on-call only when it actually matters.
Ticket intake by voicemail tag
Stop transcribing voicemails into your PSA at 9pm. CrewRunner captures the customer, the asset, the symptom, and the urgency on the call — ticket created in real time.
Hourly billing leaks money
Forgot to log 30 minutes? You ate it. CrewRunner timestamps every visit and call, generates the invoice on completion, and pushes it to QuickBooks.
How CrewRunner helps
Built for the way it technicians actually run jobs
AI receptionist that triages IT issues
Knows your tiers — server down vs. printer offline vs. password reset. Pages the right tech for severity-1, schedules a routine ticket, sends a self-help link when appropriate.
Auto-quotes for projects and break-fix
Network installs, hardware refreshes, on-site labor — set your rate card once. CrewRunner drafts the quote from the customer's intake, you approve in one tap.
MRR-friendly invoicing
Recurring monthly contracts, hourly break-fix, and project billing in one place. Auto-sync to QuickBooks. Late-payment nudges go out without you chasing.
Dispatch for on-site visits
Route your techs by location, skill, and gear on the truck. Reschedule a cancellation in two taps without breaking the rest of the day.
Questions
IT Technicians FAQ
Does CrewRunner work for solo IT consultants and small MSPs?
Yes — it's built for 1–25 person teams. Solo consultants benefit most from the AI receptionist (you can't be on a server and on the phone at the same time). Small MSPs use it for ticket intake, dispatch, and recurring contract billing.
Can it triage by severity (sev 1 vs. sev 3)?
Yes. You define what counts as an emergency (server down, ransomware, network outage) versus routine (password resets, printer issues). The AI pages on-call only for the urgent stuff.
Does it integrate with my PSA or RMM?
We're rolling out integrations based on what users need most. QuickBooks is built-in. Talk to us about ConnectWise, HaloPSA, NinjaOne, Atera — we'll prioritize what matters.
Other trades
CrewRunner is built for every service trade
Ready to run your IT services business smarter? Join the waitlist.
Be first in line when CrewRunner opens to it technicians. Founding-member pricing locked for life.